Reliance Infrastructure Limited (R-Infra) has bagged a Rs. 185 Crores order from the Bihar State Electricity Board (BSEB) to digitize its customer service which will allow the utility to reduce losses, improve billing and load distribution to its 12 lakh consumers.
Under the said contract, R-Infra will cover North and South Bihar Discoms which are having around 71 towns. The It implementation project to be carried out by R-Infra will help business processes of Bihar's SEBs using IT platforms, which will result in enhanced customer service, reduction in power theft, revenue realization and improved efficiency.
The project will involve implementation of key IT technologies like geographical information system (GIS) and network service provision will result in a drastic improvement in network. Real time monitoring and energy audit will further ensure reduction of losses. As a result of this, the cost of subsidy will be reduced and this will reduce tariffs for consumers. Apart from this, R-Infra will carry out system integration (SI) for utilities and deploy key applications, including management information system, document management system, asset management, IT infrastructure, network & IT security. It will ensure faster execution and more accountability to stakeholders.
R-Infra will also train the resources of utilities for all its IT applications to help them become IT savvy. After the completion of the project, R-Infra will carry out management & maintenance of system for five years.
According to the R-Infra, the project will be completed in one and a half years.
The company is executing IT consultancy and implementation projects for utilities in Chhattisgarh, Haryana, Maharashtra and Karnataka. This is R-Infra's ninth project under the government's R-APDRP Program.
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